Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)
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One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
Unfortunately, we are unable to support specific delivery timings at the moment.
An SMS will be sent to your contact number on the day your order is scheduled to be delivered. A daytime shipping address is required and a personal signature is needed upon delivery.
If you are not present during the time of delivery, an SMS will be sent to your mobile phone. You may follow the instructions in the SMS to reschedule a new delivery appointment. Otherwise, a second delivery attempt will automatically be scheduled for the next day.
Once your order has been picked up by our delivery agent(s), Easy Parcel, we are unable to make any changes on your behalf. Please contact Easy Parcel directly via the following number to arrange for a delivery reschedule or to update the delivery address.
| Customer Service Support | Operating Hours | Email Address |
| Monday – Friday: 08:00 – 20:00 Weekends/PH: 08:00 – 17:00 |
support@easyparcel.sg (Response in 2 hours) |
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
We are unable to deliver to P.O. boxes, hotels, motels, and the following restricted areas:
| Postal Code | Location/Building/Area | Postal Code | Location/Building/Area |
| Whole Area | Khusu Island | 628054 | 29, Tanjong Kling |
| Whole Area | St. John’s Island | 628398 | Tuas Naval Base |
| Whole Area | Pulau Ubin | 628439 | Tanjung Gul Camp |
| Whole Area | Pulau Tekong | 629122 | Jurong Shipyard |
| Whole Area | Rifle Range Compound | 629351 | 50, Gul Road |
| Whole Area | Seletar Aerospace | 629353 | Keppel Shipyard (Gul) |
| Whole Area | West Camp Road | 629888 | Keppel Shipyard |
| Whole Area | Airport Cargo Road | 637559 | Pasir Laba Camp |
| Whole Area | Alps Avenue | 637607 | Tuas Power Station |
| Whole Area | Airline Road | 638357 | Jurong Camp I |
| Whole Area | Turf Club Avenue | 638361 | Jurong Camp II |
| 098269 | Resort World at Sentosa | 638364 | SAFTI Military Institute |
| 098322 | 85, Brani Terminal Avenue | 638501 | ST Marine |
| 098323 | 81, Brani Terminal Avenue | 638709 | 15, Tuas Crescent |
| 098324 | 2, Brani Terminal Avenue | 638717 | 23, Tuas Crescent |
| 098325 | 89, Brani Terminal Avenue | 667988 | Bukit Gombak Camp |
| 099958 | Resort World at Sentosa (OFFICE) | 669638 | Hillview Camp |
| 109680 | Central Manpower Base (CMPB) | 669642 | Gombak Base HQ |
| 117536 | Power Grid | 669644 | Gombak Base |
| 117605 | Stockport Road | 669645 | Ministry of Defence |
| 117630 | Tanjong Berlayer Camp | 669646 | Bukit Panjang Camp |
| 129817 | Clementi Camp | 688255 | Mowbray Camp |
| 139302 | Ayer Raja Camp | 688256 | Kranji Camp |
| 149051 | Special Operation Command | 688793 | Stagmont Camp |
| 149373 | Queenstown Remand Centre | 689953 | Keat Hong Camp II |
| 178880 | Parliament House | 689954 | Keat Hong Camp |
| 248843 | Tanglin Camp | 698956 | Tengah Air Base |
| 367833 | Mount Vernon Camp | 708972 | Murai Camp |
| 397970 | Guillemard Camp | 708976 | Lim Chu Kang Camp II |
| 417902 | Kaki Bukit Prison School | 718919 | Sungei Gedong Camp |
| 465556 | Bedok Camp | 729753 | Mandai Camp |
| 478937 | Singapore Prisons Quarters | 729754 | Mandai Camp II |
| 498760 | Changi Exihibition Centre (Airbase) | 729756 | Mandai Hill Camp |
| 498761 | Changi Exihibition Centre (Airbase) | 738103 | Woodland Check Point |
| 498819 | Changi Naval Base | 738203 | Woodland Check Point |
| 498802 | 1 Changi North Way | 738406 | 60 Woodlands Industrial Park D |
| 499611 | 8 Changi North Way | 738700 | Woodland Check Point |
| 498834 | Tanah Merah Prison | 757618 | Sembawang Camp |
| 508487 | Hendon Camp | 757621 | Chong Pang Camp |
| 509863 | Changi Airbase | 757752 | Sembawang Airbase |
| 509927 | Trent Engine Overhaul Complex | 757753 | Khatib Camp |
| 509928 | SIA Engine Test Centre | 757758 | Dieppe Barracks |
| 509932 | Trent Engine Overhaul Complex | 758103 | Senoko Power Station |
| 534257 | Paya Lebar Airbase | 759907 | Senoko Incineration Plant |
| 567754 | Amoy Quee Camp | 759945 | Admiralty West Prison |
| 596302 | Maju Camp | 759956 | Sembawang Shipyard |
| 596472 | Police KINS Training Camp | 759956 | Sembawang Wharf |
| 506969 | Changi Prison Complex Cluster B | 759957 | Sembawang Prison |
| 507087 | Selarang Camp | 769194 | 4 Lorong Chencharu |
| 528765 | 21 Tampines North Drive 2 | 778895 | Nee Soon Camp |
| 507709 | Changi Prison Complex Cluster A | 778900 | Nee Soon Camp (Leo North) |
| 609271 | ASL Shipyard | 779914 | Nee Soon Camp (SCDF) |
| 609273 | PPL Shipyard | 797792 | Seletar Airport Passenger Terminal |
| 609278 | Shell | 797809 | Seletar Airport |
| 609412 | Vobak Building | 819658 | Changi International Airport Services |
| 609831 | Caltex Jalan Buroh 1 Service Centre | 819659 | SATS Inflight Catering Centre 1 |
| 619110 | Jurong Port | ||
| 619523 | ST Kinetics |
Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
| Shipping Method | Shipping Lead Time | Shipping Charges | Free Shipping |
| Qualis Saver | 1 – 5 business days | $10 | Orders $100 and above |
This is exclusive of the purchase of the X-Fi Sonic Carrier which has a $100 shipping charge that is applicable regardless of the total spend.
Qualis ships to the following countries:
| Country | Language | Shipping Destination(s) |
| United Kingdom | English | United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey, and their dependencies. |
| Pan European | English | Austria, Belgium, Czech Republic, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland
Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira. |
| Nordic | English | Denmark, Finland, Norway, Sweden
Excludes all overseas territories like Greenland and Faroe Islands |
| Germany | German | Germany
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland. |
| France | French | France
Excludes DOM, TOM, CTOM, and New Caledonia. |
| Italy | Italian | Italy
Excludes all overseas territories like Livigno and Campione d’Italia. |
| Spain | Spanish | Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanÃa. |
| Poland | Polish | Poland |
| United States | English | Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada. |
| Singapore | English | Singapore (Main Island)
Excludes the following restricted areas. |
| Hong Kong | English | Hong Kong
Excludes the following restricted areas. |
| Indonesia | English | Indonesia |
| Philippines | English | Philippines |
| Thailand | English | Thailand |
| Vietnam | English | Vietnam |
| Malaysia | English | Malaysia |
| Australia | English | Australia |
| Japan | Japanese | Japan |
We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO, and FPO addresses. If your country is not listed above and you’re unsure if we ship to where you live, please contact us for assistance prior to placing an order.
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