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Orders that have not been processed may be canceled without any penalty.

You may do so by initiating an order cancellation request. If the order is still open for cancellation, the system will proceed to cancel the order on your behalf and an automated email will be sent to you as a confirmation. If the order is no longer eligible for cancellation, a message will be displayed to inform you of this.

The transaction will be reversed through the payment mode which you had originally used. Please take note that your bank/card issuer may hold the order amount temporarily while this reversal is being processed. For further inquiries on this, contact your bank or card issuer.

Once an order is processed or shipped, we are unable to cancel your order, nor are we able to accommodate subsequent return and refund requests relating to the order. Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorized returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).

The X-Fi Sonic Carrier may be canceled free of charge within the first 30 days of order. A 10% cancellation charge is applicable thereafter. Due to the time sensitiveness of such request(s), please contact us as soon as possible for assistance.