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Technical Support

Drop an email to our technical support via this web mail and our IT support will get back with you with all information.

Can you ship to more than one address in a single order?

One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.

Is it possible to choose a specific time or day for my delivery?

Unfortunately, we are unable to support specific delivery timings at the moment.

What if I’m not in when my order is delivered?

An SMS will be sent to your contact number on the day your order is scheduled to be delivered. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, an SMS will be sent to your mobile phone. You may follow the instructions in the SMS to reschedule a new delivery appointment. Otherwise, a second delivery attempt will automatically be scheduled for the next day.

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery agent(s), Easy Parcel, we are unable to make any changes on your behalf. Please contact Easy Parcel directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Customer Service Support Operating Hours Email Address
Facebook Monday – Friday: 08:00 – 20:00
Weekends/PH: 08:00 – 17:00
(Response in 2 hours)

How do i track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

What are the places that you don’t deliver to?

We are unable to deliver to P.O. boxes, hotels, motels, and the following restricted areas:

Postal Code Location/Building/Area Postal Code Location/Building/Area
Whole Area Khusu Island 628054 29, Tanjong Kling
Whole Area St. John’s Island 628398 Tuas Naval Base
Whole Area Pulau Ubin 628439 Tanjung Gul Camp
Whole Area Pulau Tekong 629122 Jurong Shipyard
Whole Area Rifle Range Compound 629351 50, Gul Road
Whole Area Seletar Aerospace 629353 Keppel Shipyard (Gul)
Whole Area West Camp Road 629888 Keppel Shipyard
Whole Area Airport Cargo Road 637559 Pasir Laba Camp
Whole Area Alps Avenue 637607 Tuas Power Station
Whole Area Airline Road 638357 Jurong Camp I
Whole Area Turf Club Avenue 638361 Jurong Camp II
098269 Resort World at Sentosa 638364 SAFTI Military Institute
098322 85, Brani Terminal Avenue 638501 ST Marine
098323 81, Brani Terminal Avenue 638709 15, Tuas Crescent
098324 2, Brani Terminal Avenue 638717 23, Tuas Crescent
098325 89, Brani Terminal Avenue 667988 Bukit Gombak Camp
099958 Resort World at Sentosa (OFFICE) 669638 Hillview Camp
109680 Central Manpower Base (CMPB) 669642 Gombak Base HQ
117536 Power Grid 669644 Gombak Base
117605 Stockport Road 669645 Ministry of Defence
117630 Tanjong Berlayer Camp 669646 Bukit Panjang Camp
129817 Clementi Camp 688255 Mowbray Camp
139302 Ayer Raja Camp 688256 Kranji Camp
149051 Special Operation Command 688793 Stagmont Camp
149373 Queenstown Remand Centre 689953 Keat Hong Camp II
178880 Parliament House 689954 Keat Hong Camp
248843 Tanglin Camp 698956 Tengah Air Base
367833 Mount Vernon Camp 708972 Murai Camp
397970 Guillemard Camp 708976 Lim Chu Kang Camp II
417902 Kaki Bukit Prison School 718919 Sungei Gedong Camp
465556 Bedok Camp 729753 Mandai Camp
478937 Singapore Prisons Quarters 729754 Mandai Camp II
498760 Changi Exihibition Centre (Airbase) 729756 Mandai Hill Camp
498761 Changi Exihibition Centre (Airbase) 738103 Woodland Check Point
498819 Changi Naval Base 738203 Woodland Check Point
498802 1 Changi North Way 738406 60 Woodlands Industrial Park D
499611 8 Changi North Way 738700 Woodland Check Point
498834 Tanah Merah Prison 757618 Sembawang Camp
508487 Hendon Camp 757621 Chong Pang Camp
509863 Changi Airbase 757752 Sembawang Airbase
509927 Trent Engine Overhaul Complex 757753 Khatib Camp
509928 SIA Engine Test Centre 757758 Dieppe Barracks
509932 Trent Engine Overhaul Complex 758103 Senoko Power Station
534257 Paya Lebar Airbase 759907 Senoko Incineration Plant
567754 Amoy Quee Camp 759945 Admiralty West Prison
596302 Maju Camp 759956 Sembawang Shipyard
596472 Police KINS Training Camp 759956 Sembawang Wharf
506969 Changi Prison Complex Cluster B 759957 Sembawang Prison
507087 Selarang Camp 769194 4 Lorong Chencharu
528765 21 Tampines North Drive 2 778895 Nee Soon Camp
507709 Changi Prison Complex Cluster A 778900 Nee Soon Camp (Leo North)
609271 ASL Shipyard 779914 Nee Soon Camp (SCDF)
609273 PPL Shipyard 797792 Seletar Airport Passenger Terminal
609278 Shell 797809 Seletar Airport
609412 Vobak Building 819658 Changi International Airport Services
609831 Caltex Jalan Buroh 1 Service Centre 819659 SATS Inflight Catering Centre 1
619110 Jurong Port
619523 ST Kinetics

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Shipping Method Shipping Lead Time Shipping Charges Free Shipping
Qualis Saver 1 – 5 business days $10 Orders $100 and above

This is exclusive of the purchase of the X-Fi Sonic Carrier which has a $100 shipping charge that is applicable regardless of the total spend.

Where are the countries you ship to?

Qualis ships to the following countries:

Country Language Shipping Destination(s)
United Kingdom English United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey, and their dependencies.

Pan European English Austria, Belgium, Czech Republic, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland

Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira.

Nordic English Denmark, Finland, Norway, Sweden

Excludes all overseas territories like Greenland and Faroe Islands

Germany German Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

France French France

Excludes DOM, TOM, CTOM, and New Caledonia.

Italy Italian Italy

Excludes all overseas territories like Livigno and Campione d’Italia.

Spain Spanish Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

Poland Polish Poland
United States English Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

Singapore English Singapore (Main Island)

Excludes the following restricted areas.
(You can check via the tab “what are the places that you don’t deliver to?”)

Hong Kong English Hong Kong

Excludes the following restricted areas.

Indonesia English Indonesia
Philippines English Philippines
Thailand English Thailand
Vietnam English Vietnam
Malaysia English Malaysia
Australia English Australia
Japan Japanese Japan


We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO, and FPO addresses. If your country is not listed above and you’re unsure if we ship to where you live, please contact us for assistance prior to placing an order.

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