Customer Support

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Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)


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Technical Support

Drop an email to our technical support via this web mail and our IT support will get back with you with all information.

The price has changed since my order. Can I get a refund?

Our prices may change in response to stock and demand levels from customers. Therefore, we are unable to refund you the price difference.

What to do if my items are damaged or missing from the package?

If you have any issues with your order (damaged items, missing items, or wrong items), we will provide you with a replacement within 30 days of your order date.

  • If you have an account with us, sign in and file a “Received Damaged/Wrong Items” case with us. You’ll need to select your order number and provide us with details of your complaint in order for us to expedite your case resolution.
  • If you don’t have an account with us, please contact us for assistance. We will require your order details and the email address used for the order.

I would like to cancel my order.

Orders that have not been processed may be canceled without any penalty.

You may do so by initiating an order cancellation request. If the order is still open for cancellation, the system will proceed to cancel the order on your behalf and an automated email will be sent to you as a confirmation. If the order is no longer eligible for cancellation, a message will be displayed to inform you of this.

The transaction will be reversed through the payment mode which you had originally used. Please take note that your bank/card issuer may hold the order amount temporarily while this reversal is being processed. For further inquiries on this, contact your bank or card issuer.

Once an order is processed or shipped, we are unable to cancel your order, nor are we able to accommodate subsequent return and refund requests relating to the order. Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorized returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).

The X-Fi Sonic Carrier may be canceled free of charge within the first 30 days of order. A 10% cancellation charge is applicable thereafter. Due to the time sensitiveness of such request(s), please contact us as soon as possible for assistance.

Can I amend my order after I have placed it?

You may be able to amend the order by contacting us as long as the order has not been processed.

Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.

This option is only available before your order has been processed. After this, we are unable to cancel it or make further changes to it on your behalf.

How can I tell if my order has been placed?

Upon the completion of your order, an order confirmation page containing a unique order number, with your order details will be displayed. A copy of this will also be sent to you via email.

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you still do not receive your order confirmation, please contact us for assistance.

I can’t seem to complete the order.

I’m facing problems applying my Promo Code on my order.

If you encounter an error message, it may be due to one of the following reasons:

  • You are not signed in.
    Some Promo Codes are registered to specific email addresses. When you attempt to apply such a Promo Code, a “Sign In/Register” prompt will appear. You are required to use that specific email address to sign in or register for an account in order to activate the Promo Code discount.
  • The Promo Code is not registered to you.
    If you received the Promo Code from Creative Newsletters, please ensure that you have signed in or registered using the same email address as you’ve used for the newsletter subscription.
  • The Promo Code is not applicable to the products in your cart.
    Promo Codes may be applied to selected products. To view the full list of eligible products associated with that Promo Code, click on “Promo Code Details” in the Promo Code section. Clearance, refurbished or bundled offers are usually excluded from Promo Codes.
  • The Promo Code has already been used, or has expired, and is no longer valid.
    Some Promo Codes may be applicable for a single-use, or a single unit, or has passed its validity date. Once these Promo Codes have been used or have expired, it is not applicable on future orders.
  • An invalid Promo Code has been entered.
    Please ensure that you have entered the Promo Code correctly. Promo Codes may be a mixture of alphabets and numbers, resulting in similar characters being misread. For example: Alphabet “O” vs. number “0”, alphabet “I” vs. number “1”.
  • Your Cart does not fulfill the minimum order amount required.
    Some Promo Codes are applicable on orders above a certain order amount. If you remove items in your Cart after applying the Promo Code, your Promo Code discount may be removed automatically if it falls below the minimum spend required.

Can I apply more than one Promo Code on my order?

Only one Promo Code may be applied to each order.

I have a promo code, how do i redeem it?

Applying your Promo Code is extremely easy. Simply add your desired products to Cart. In the Cart Page, click on the “Enter Code” listed at the bottom of the page, enter your Promo Code, then click “Apply”. Your Promo Code will be applied to the Cart, and the discount will be reflected on your order.

When will my order be shipped?

All orders are dispatched from Singapore and are shipped by our appointed courier, Ta-Q-Bin. Depending on the time of order, the average processing time prior to shipment is 2-3 business days for in-stock items.

This has been factored into the “Estimated Delivery Date” displayed throughout your Checkout process. A shipping notification containing the tracking link will be emailed to you once your order has left our warehouse. In the rare occurrence should your delivery be revised to a later date, we will contact you via email.

Please take note that some orders may be flagged for further verification. Depending on the customer’s response time for individual cases, the Estimated Delivery Dates for these orders may be subjected to delays.

Do you give discount for bulk purchases?

Yes! Qualis Nutri Store offers a wide range of products that’s well-suited for every individual’s needs such as corporate gifts for company, bulk purchases. Get in touch with our sales team for recommendations based on your budget and product requirements.

What loyalty programs do you have in place, and why do you recommend registering an account with the Qualis Store?

We encourage you to register account with us to enjoy plenty of benefits such as:

  • Personalized shopping experience
  • Comprehensive Account Management features such as —
    • Store multiple shipping address without having to re-enter your information every time you shop with us
    • Order status tracking
    • Order history access
    • Easy and quick access to our Customer Service team
  • Registering for an account also enrols you into our Membership Program, allowing you to earn points as you shop online at the Creative Store. These points can later be used to offset your future purchases with us. Some of the other Membership Program benefits include:

Do I have to register for an account with Qualis Nutri Store?

The Creative Store allows you to check out as a Guest, meaning you are able to complete purchases without having to register for an account. You also have the option of registering for an account subsequently at any time.

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