Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)
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Drop an email to our technical support via this web mail and our IT support will get back with you with all information.
Our prices may change in response to stock and demand levels from customers. Therefore, we are unable to refund you the price difference.
If you have any issues with your order (damaged items, missing items, or wrong items), we will provide you with a replacement within 30 days of your order date.
Orders that have not been processed may be canceled without any penalty.
You may do so by initiating an order cancellation request. If the order is still open for cancellation, the system will proceed to cancel the order on your behalf and an automated email will be sent to you as a confirmation. If the order is no longer eligible for cancellation, a message will be displayed to inform you of this.
The transaction will be reversed through the payment mode which you had originally used. Please take note that your bank/card issuer may hold the order amount temporarily while this reversal is being processed. For further inquiries on this, contact your bank or card issuer.
Once an order is processed or shipped, we are unable to cancel your order, nor are we able to accommodate subsequent return and refund requests relating to the order. Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorized returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).
The X-Fi Sonic Carrier may be canceled free of charge within the first 30 days of order. A 10% cancellation charge is applicable thereafter. Due to the time sensitiveness of such request(s), please contact us as soon as possible for assistance.
You may be able to amend the order by contacting us as long as the order has not been processed.
Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.
This option is only available before your order has been processed. After this, we are unable to cancel it or make further changes to it on your behalf.
Upon the completion of your order, an order confirmation page containing a unique order number, with your order details will be displayed. A copy of this will also be sent to you via email.
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you still do not receive your order confirmation, please contact us for assistance.
Refer to Payment > “My payment attempt results in a “Transaction Declined” error. What can I do?”
If your problem persists, please get in touch with us for assistance.
If you encounter an error message, it may be due to one of the following reasons:
Only one Promo Code may be applied to each order.
Applying your Promo Code is extremely easy. Simply add your desired products to Cart. In the Cart Page, click on the “Enter Code” listed at the bottom of the page, enter your Promo Code, then click “Apply”. Your Promo Code will be applied to the Cart, and the discount will be reflected on your order.
All orders are dispatched from Singapore and are shipped by our appointed courier, Ta-Q-Bin. Depending on the time of order, the average processing time prior to shipment is 2-3 business days for in-stock items.
This has been factored into the “Estimated Delivery Date” displayed throughout your Checkout process. A shipping notification containing the tracking link will be emailed to you once your order has left our warehouse. In the rare occurrence should your delivery be revised to a later date, we will contact you via email.
Please take note that some orders may be flagged for further verification. Depending on the customer’s response time for individual cases, the Estimated Delivery Dates for these orders may be subjected to delays.
Yes! Qualis Nutri Store offers a wide range of products that’s well-suited for every individual’s needs such as corporate gifts for company, bulk purchases. Get in touch with our sales team for recommendations based on your budget and product requirements.
We encourage you to register account with us to enjoy plenty of benefits such as:
The Creative Store allows you to check out as a Guest, meaning you are able to complete purchases without having to register for an account. You also have the option of registering for an account subsequently at any time.
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