Customer Support

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

For more technical support or troubleshooting information, you can drop us a message via Whatsapp at +65 88081975

• For purchases placed on the Qualis Nutri online store, we require the order number and the email address that was used to place the order for us to retrieve your order details.
• For products that were purchased offline, proof of purchase (invoice, receipt, or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.

Servicing a faulty product:

• Please include your request to return your product, while including your order number and email address used for the order to our sales coordinator via WHATSAPP.

• The sales coordinator will provide you an RMA number, after the RMA number and allocated time to send for servicing has been provided, you will need to bring your product to:

  T-Space
  #09-07
  1 Tampines North Dr. 1,
  Singapore 528559

  Operating Hours:
  Mondays to Fridays: 12 PM to 7 PM
  Saturdays: 10 AM to 2 PM
  Sundays and Public Holidays: Closed

• If you wish for our serviceman to do an onsite check for you at your convenient area, a $45 fee will be charged for such an arrangement.