FAQ

Live Chat: Online

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email

Drop us an email for access to our troubleshooting articles and product tips.

Technical Support

Drop an email to our technical support via this web mail and our IT support will get back with you with all information.

What happened if i received damaged products?

If your order arrives damaged or finds your product to be in a defective condition, we apologize for any inconvenience caused. Please email admin@qualisnutri.co within the next three working days and provide an image of the damaged and defective item with your order. And we will do our best to assist you

Is there a place that offers product demonstration?

You may fill up the contact form to get hands-on experience with our products. Our sales representatives will arrange to meet you.

Address in Singapore:

66 Lengkong Tiga S417471

Address in Malaysia:

32 Jalan B/S 4/5 Taman Bukit Serdang Seri Kembangan 43300 Selangor

Operating Hours:
Mondays to Fridays: 12 PM to 7 PM
Saturdays: 10 AM to 2 PM
Sundays and Public Holidays: Closed

What is the best way to enjoy early product releases and seasonal promotion?

Subscribe to the Qualis Nutri Newsletters for the most comprehensive coverage on the latest product releases and early access to promotions delivered directly to your email inbox.

You can also follow us on FacebookTwitter, and Instagram for a curated selection of news.

When will my items be in stock?

For products that are marked with “Back In Stock Soon”, there’s no estimated replenishment date available. We recommend using the contact us page to leave us your email address. An email will automatically be sent to you when the product is available for order.

How do i check the stock availability of the products?

Stock availability is displayed prominently on every product page:

  • In Stock: The product is currently in stock.
  • Ships from DD-MM-YY. Pre-order now: The product is currently back-ordered and is expected to be dispatched from our fulfillment hub from the date stated.
  • Back in stock soon: Stock is currently unavailable with no estimated replenishment date. You may choose to leave your email address so that we can notify you when the product is back in stock.

I am not sure if the products fit my requirements?

You can speak to our customer service via Whatsapp that is available, and the representative will reply your enquiries within the next 12 hours.

We’re happy to advise and provide you with product recommendations based on your criteria. Alternatively, Drop us an email or a quick message to get in touch. You may also find us on FacebookTwitter and Instagram.

I can’t find the product i am looking for

If you wish to browse through our catalog and products available online on the QUALIS NUTRI Store, simply select “Shop” from the main menu to view all the available product categories. You can then browse and make your selection from the products displayed on the category page.

If you still do not find the products you are looking for, while you know of the existence of such products provided under QUALIS NUTRI in offline stores. Do drop us a message through the contact us page.

What’s the difference between products sold on Qualis Nutri online?

Qualis Nutri online website will provide the latest information with regards to the products and services. Other offline retailers may not carry all the latest selections of our products and services.

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