FAQ

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

For more technical support or troubleshooting information, you can drop us a message via Whatsapp at +65 88081975

• For purchases placed on the Qualis Nutri online store, we require the order number and the email address that was used to place the order for us to retrieve your order details.
• For products that were purchased offline, proof of purchase (invoice, receipt, or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.

Servicing a faulty product:

• Please include your request to return your product, while including your order number and email address used for the order to our sales coordinator via WHATSAPP.

• The sales coordinator will provide you an RMA number, after the RMA number and allocated time to send for servicing has been provided, you will need to bring your product to:

  T-Space
  #09-07
  1 Tampines North Dr. 1,
  Singapore 528559

  Operating Hours:
  Mondays to Fridays: 12 PM to 7 PM
  Saturdays: 10 AM to 2 PM
  Sundays and Public Holidays: Closed

• If you wish for our serviceman to do an onsite check for you at your convenient area, a $45 fee will be charged for such an arrangement.

If your order arrives damaged or finds your product to be in a defective condition, we apologize for any inconvenience caused. Please email admin@qualisnutri.co within the next three working days and provide an image of the damaged and defective item with your order. And we will do our best to assist you

One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.

Unfortunately, we are unable to support specific delivery timings at the moment.

An SMS will be sent to your contact number on the day your order is scheduled to be delivered. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, an SMS will be sent to your mobile phone. You may follow the instructions in the SMS to reschedule a new delivery appointment. Otherwise, a second delivery attempt will automatically be scheduled for the next day.

Once your order has been picked up by our delivery agent(s), Easy Parcel, we are unable to make any changes on your behalf. Please contact Easy Parcel directly via the following number to arrange for a delivery reschedule or to update the delivery address.

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

We are unable to deliver to P.O. boxes, hotels, motels, and the following restricted areas:

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

This is exclusive of the purchase of the X-Fi Sonic Carrier which has a $100 shipping charge that is applicable regardless of the total spend.

Qualis ships to the following countries:

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO, and FPO addresses. If your country is not listed above and you’re unsure if we ship to where you live, please contact us for assistance prior to placing an order.

Our prices may change in response to stock and demand levels from customers. Therefore, we are unable to refund you the price difference.

If you have any issues with your order (damaged items, missing items, or wrong items), we will provide you with a replacement within 30 days of your order date.

• If you have an account with us, sign in and file a “Received Damaged/Wrong Items” case with us. You’ll need to select your order number and provide us with details of your complaint in order for us to expedite your case resolution.
• If you don’t have an account with us, please contact us for assistance. We will require your order details and the email address used for the order.

Orders that have not been processed may be canceled without any penalty.

You may do so by initiating an order cancellation request. If the order is still open for cancellation, the system will proceed to cancel the order on your behalf and an automated email will be sent to you as a confirmation. If the order is no longer eligible for cancellation, a message will be displayed to inform you of this.

The transaction will be reversed through the payment mode which you had originally used. Please take note that your bank/card issuer may hold the order amount temporarily while this reversal is being processed. For further inquiries on this, contact your bank or card issuer.

Once an order is processed or shipped, we are unable to cancel your order, nor are we able to accommodate subsequent return and refund requests relating to the order. Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorized returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).

The X-Fi Sonic Carrier may be canceled free of charge within the first 30 days of order. A 10% cancellation charge is applicable thereafter. Due to the time sensitiveness of such request(s), please contact us as soon as possible for assistance.

You may be able to amend the order by contacting us as long as the order has not been processed.

Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.

This option is only available before your order has been processed. After this, we are unable to cancel it or make further changes to it on your behalf.

Upon the completion of your order, an order confirmation page containing a unique order number, with your order details will be displayed. A copy of this will also be sent to you via email.

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you still do not receive your order confirmation, please contact us for assistance.

All online payments are processed through our partners, CyberSource (a Visa company) and PayPal. They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.

When this message is displayed, your card has not been charged. You may click on the button “Try Again” while attempting the following recommendations to resolve the issue:

Card-related Issues:

• Check that your credit/debit card has been activated and is still within its validity period.
• Ensure that your credit/debit card details have been entered correctly.
• Try again using another credit/debit card. We accept payments via PayPal, as well as MasterCard and Visa credit/debit cards.

If the above doesn’t solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.

Other Issues:

• All mandatory fields in your shipping/billing addresses need to be completed.
• Each address line should not exceed 30 characters in length with the inclusion of spaces.
• Telephone numbers should not exceed 15 characters in length.
• Please ensure that you have entered a valid shipping address within Singapore. We are unable to deliver to P.O. boxes, hotels, motels, and certain restricted areas. The billing address section is not restricted to a local address. You may use any address outside of Singapore as long as it adheres to the guidelines in length and format stated above.

Still can’t seem to place your order? Please contact us for assistance.

Refer to Payment > “My payment attempt results in a “Transaction Declined” error. What can I do?”

If your problem persists, please get in touch with us for assistance.

If you encounter an error message, it may be due to one of the following reasons:

• You are not signed in.
  Some Promo Codes are registered to specific email addresses. When you attempt to apply such a Promo Code, a “Sign In/Register” prompt will appear. You are required to use that specific email address to sign in or register for an account in order to activate the Promo Code discount.
• The Promo Code is not registered to you.
  If you received the Promo Code from Creative Newsletters, please ensure that you have signed in or registered using the same email address as you’ve used for the newsletter subscription.
• The Promo Code is not applicable to the products in your cart.
  Promo Codes may be applied to selected products. To view the full list of eligible products associated with that Promo Code, click on “Promo Code Details” in the Promo Code section. Clearance, refurbished or bundled offers are usually excluded from Promo Codes.
• The Promo Code has already been used, or has expired, and is no longer valid.
  Some Promo Codes may be applicable for a single-use, or a single unit, or has passed its validity date. Once these Promo Codes have been used or have expired, it is not applicable on future orders.
• An invalid Promo Code has been entered.
  Please ensure that you have entered the Promo Code correctly. Promo Codes may be a mixture of alphabets and numbers, resulting in similar characters being misread. For example: Alphabet “O” vs. number “0”, alphabet “I” vs. number “1”.
• Your Cart does not fulfill the minimum order amount required.
  Some Promo Codes are applicable on orders above a certain order amount. If you remove items in your Cart after applying the Promo Code, your Promo Code discount may be removed automatically if it falls below the minimum spend required.

Only one Promo Code may be applied to each order.

Applying your Promo Code is extremely easy. Simply add your desired products to Cart. In the Cart Page, click on the “Enter Code” listed at the bottom of the page, enter your Promo Code, then click “Apply”. Your Promo Code will be applied to the Cart, and the discount will be reflected on your order.

All orders are dispatched from Singapore and are shipped by our appointed courier, Ta-Q-Bin. Depending on the time of order, the average processing time prior to shipment is 2-3 business days for in-stock items.

This has been factored into the “Estimated Delivery Date” displayed throughout your Checkout process. A shipping notification containing the tracking link will be emailed to you once your order has left our warehouse. In the rare occurrence should your delivery be revised to a later date, we will contact you via email.

Please take note that some orders may be flagged for further verification. Depending on the customer’s response time for individual cases, the Estimated Delivery Dates for these orders may be subjected to delays.

Yes! Qualis Nutri Store offers a wide range of products that’s well-suited for every individual’s needs such as corporate gifts for company, bulk purchases. Get in touch with our sales team for recommendations based on your budget and product requirements.

We encourage you to register account with us to enjoy plenty of benefits such as:

• Personalized shopping experience
• Comprehensive Account Management features such as —
  • Store multiple shipping address without having to re-enter your information every time you shop with us
  • Order status tracking
  • Order history access
  • Easy and quick access to our Customer Service team
• Registering for an account also enrols you into our Membership Program, allowing you to earn points as you shop online at the Creative Store. These points can later be used to offset your future purchases with us. Some of the other Membership Program benefits include:
  • Early access to sale
  • Exclusive member discounts
  • Attractive referral rewards
  • Learn more about our Membership Program

You may fill up the contact form to get hands-on experience with our products. Our sales representatives will arrange to meet you.

Address in Singapore:

66 Lengkong Tiga S417471

Address in Malaysia:

32 Jalan B/S 4/5 Taman Bukit Serdang Seri Kembangan 43300 Selangor

Operating Hours:
Mondays to Fridays: 12 PM to 7 PM
Saturdays: 10 AM to 2 PM
Sundays and Public Holidays: Closed

Subscribe to the Qualis Nutri Newsletters for the most comprehensive coverage on the latest product releases and early access to promotions delivered directly to your email inbox.

You can also follow us on Facebook, Twitter, and Instagram for a curated selection of news.

For products that are marked with “Back In Stock Soon”, there’s no estimated replenishment date available. We recommend using the contact us page to leave us your email address. An email will automatically be sent to you when the product is available for order.

Stock availability is displayed prominently on every product page:

• In Stock: The product is currently in stock.
• Ships from DD-MM-YY. Pre-order now: The product is currently back-ordered and is expected to be dispatched from our fulfillment hub from the date stated.
• Back in stock soon: Stock is currently unavailable with no estimated replenishment date. You may choose to leave your email address so that we can notify you when the product is back in stock.

You can speak to our customer service via Whatsapp that is available, and the representative will reply your enquiries within the next 12 hours.

We’re happy to advise and provide you with product recommendations based on your criteria. Alternatively, Drop us an email or a quick message to get in touch. You may also find us on Facebook, Twitter and Instagram.

If you wish to browse through our catalog and products available online on the QUALIS NUTRI Store, simply select “Shop” from the main menu to view all the available product categories. You can then browse and make your selection from the products displayed on the category page.

If you still do not find the products you are looking for, while you know of the existence of such products provided under QUALIS NUTRI in offline stores. Do drop us a message through the contact us page.

Qualis Nutri online website will provide the latest information with regards to the products and services. Other offline retailers may not carry all the latest selections of our products and services.

No, we do not. We partner with CyberSource (a Visa company) and PayPal to process all online payments. When you click on “Make Payment”, you will be routed through a secure connection to CyberSource/PayPal where you’re required to enter your credit/debit card details. Upon completion of payment, you will then be routed back to the Qualis Nutri website to complete the purchase.

We do not save any of your credit/debit card or bank details throughout the entire payment process.

We also use the latest SSL encryption technology, digital certificates,  secure e-commerce servers, and authentication tools to ensure your personal and order information is protected at all times.

We will hold the order amount in your debit/credit card. This amount will only be charged when your order has been shipped.

If you cancel your order before it was shipped, we will refund you through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily. For further enquiries on this, contact your bank or card issuer.

Prices advertised on the Qualis Nutri Store are inclusive of sales tax.

Orders placed on the Qualis Nutri Store are delivered locally and will not be liable for customs/import charges.

If you are being charged for it, please contact us for assistance.

The Qualis Nutri Store accepts payments via PayPal as well as MasterCard and Visa debit/credit cards.

We are continually evaluating new payment options so that you enjoy a wider range of payment choices.