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All online payments are processed through our partners, CyberSource (a Visa company) and PayPal. They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.

When this message is displayed, your card has not been charged. You may click on the button “Try Again” while attempting the following recommendations to resolve the issue:

Card-related Issues:

• Check that your credit/debit card has been activated and is still within its validity period.
• Ensure that your credit/debit card details have been entered correctly.
• Try again using another credit/debit card. We accept payments via PayPal, as well as MasterCard and Visa credit/debit cards.

If the above doesn’t solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.

Other Issues:

• All mandatory fields in your shipping/billing addresses need to be completed.
• Each address line should not exceed 30 characters in length with the inclusion of spaces.
• Telephone numbers should not exceed 15 characters in length.
• Please ensure that you have entered a valid shipping address within Singapore. We are unable to deliver to P.O. boxes, hotels, motels, and certain restricted areas. The billing address section is not restricted to a local address. You may use any address outside of Singapore as long as it adheres to the guidelines in length and format stated above.

Still can’t seem to place your order? Please contact us for assistance.